All in stock items are shipped within one business day. Same day shipping is available upon request. Due to insurance purposes, all packages are shipped with a tracking number and signature is required. We do not ship to PO Boxes.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be, prior to bidding or buying.

All watches sold by Mytimenyc are covered with in-house warranty for a period of Watches that lose time, gain time, do not change day or date, or have any other signs of not working properly will be serviced under our warranty program. The Mytimenyc warranty does not cover any damage resulting from water damage or physical harm. Additionally, the warranty does not cover polish for the watch case, any damage to crystal, band, bezel, straps, screws, crown/stem, finishes, clasps/buckles which are a result of normal wear and tear. Any lost parts of the watch, including stones, is not covered with the warranty. Any damage incurred as a result of exceeding the limitations of the watch manufacturer’s water resistance guidelines will not be covered with the warranty. Any third-party repairs, outside modifications or customizations will void the warranty.

All the items purchased from Mytimenyc are covered with a 30-day money back guarantee. If you are not fully satisfied with your purchase, you may exchange or return your item for a refund within 30 days of first receiving your item. Item must be in the same condition as it was received, and include all original booklets, box & packaging. Any signs of wear, water damage, or altering will result in refusal of your return.Special order items, such as items we do not have in our warehouse and are specially ordered from our distributor or items that have been customized, are non-returnable.

How to start an automatic watch?

It’s very important to wind an automatic watch properly, prior to its use. The initial wind provided may only last a short while, making the watch appear defective once it stops ticking. To ensure your watch functions to the fullest of its capabilities, wait for it to stop and then wind the watch counter-clockwise 15-20 times. Next, push the crown back, screwing it down to preserve the water-resistance. *Be mindful that excessively winding the watch may cause damages to the movement, so don’t overdo it. Unlike self-winding watches, the crown doesn't need to be wound on quartz models. If it still isn’t ticking, simply bring it by for a battery replacement.

Why the watch is running slow?

A watch can lose time for various reasons including, but not limited to a dying battery, which will cause the second-hand to begin jumping across several seconds at once instead of passing each individually, magnetization, causing tension between small parts within the movement and natural friction from the watch being worn. If the watch is a mechanical model (Automatic or Manual-wind) this can also be a sign that the watch needs to be overhauled.

How to use a chronograph?

Operating a Chronograph requires using the pushers on the side of the case. The top pusher is used to start and stop the chronograph hand while the one at the bottom is used to reset it. Once the top pusher is pressed, the hand will run continuously, which you can track using the accompanying sub-dial. In order to reset the chronograph, it has to be stopped first. Otherwise the button will do nothing when pressed.

How to set the date & time?

Whether you have a screw or push-down crown, setting the date and time is simple. If its a screw-down, unscrew it by turning it downward, counterclockwise prior to following these steps. Pull out the crown to the first integer to operate the date alone, allowing the time to continue ticking. Pulling the crown out farther, you’re then allowed to adjust the time, which also shifts the date after each 24-hour cycle. Once you have your watch set, simply push the crown back in all the way and screw it fully closed to preserve its water-resistance. *Do not change the date when the watch is between 10PM-2AM because the movement can be damaged.

How to ensure the watch is waterproof?

For a watch, water is the worst enemy. To make sure you protect your watch properly check these factors before wearing it. First, see what kind of crown you have. If it is a push-down crown the watch is definitely not waterproof, but water-resistant. If the watch has a screw-down crown, then it may be waterproof, but you should check your model’s specifications to be sure. *Most importantly, no matter what kind of crown you have, you should check the watch for damages to the case, which will allow water to reach the movement regardless of whether the crown is closed or not. However, if you have any doubts, its best to have the watch water-tested, which will give you a conclusive result.