KAYOU NARUTO-Smriti Collectible Cards - Earth Scroll-002（English Version)

AUTHENTICITY GUARANTEE

✅ 100% AUTHENTIC - OFFICIAL AUTHORIZED DEALER

We are an officially licensed retailer with physical store authorization for:

Brand	Authorization	Languages
Pokemon TCG	Official Pokemon Gym Store	Simplified Chinese
One Piece Card Game	Official Licensed Store	Simplified Chinese
Magic: The Gathering	WPN Authorized Store	English
Riftbound LOL TCG	Official Partner Store	Simplified Chinese
Kakawow Series	Authorized Distributor	Simplified Chinese

 

Our Guarantee:

All products sourced directly from official distributors

Authorization certificates available upon request

We support third-party authentication verification (PSA, CGC, BGS)

Counterfeit? FULL REFUND + Return Shipping Covered - No Questions Asked

PRODUCT CONDITION - FACTORY SEALED

FACTORY SEALED - BRAND NEW - MINT CONDITION

Seal Integrity Guarantee:

100% Factory Sealed with original manufacturer shrink wrap

Original seal completely intact - no tampering, no resealing

Each box individually inspected before shipping

Seal condition photographed and documented for records

 IMPORTANT - Opened Products Cannot Be Returned:

Once the factory seal is broken, removed, or shows any signs of tampering, the item is NO LONGER ELIGIBLE FOR RETURN. This policy protects both buyers and sellers in the collectibles market.

PACKAGING STANDARD

PROFESSIONAL PROTECTIVE PACKAGING

We understand that sealed TCG products are collectibles. Our packaging is designed to ensure your item arrives in perfect condition:

Layer	Protection	Purpose
Layer 1	Waterproof Bag	Moisture & water protection
Layer 2	Custom Rigid Box	Structural protection & impact absorption

Outer Box Damage Policy:

Damage to the outer protective packaging, while the sealed product inside remains intact, is NOT considered product damage and is NOT valid grounds for return/refund. The outer box did its job - it protected your item.

PAYMENT

PayPal and eBay Managed Payments accepted

Please complete payment within 3 days of purchase

Items ship only to your payment account registered address

Combined invoices available - message us before paying for multiple items

SHIPPING

Ships from: Mainland China

 Processing Time: Within 5~7 business days

(Pre-orders: Within 5 business days after official release date)

Delivery Options:

Service	Est. Delivery	Tracking	Best For
Standard	8-15 business days	Yes	Most orders
FedEx	5-10 business days	Yes	Urgent/High-value

FREE AUTOMATIC UPGRADE TO FEDEX:

For orders exceeding a certain value threshold, we will automatically upgrade your shipping to FedEx International at no extra cost. This ensures faster delivery and better protection for your valuable collectibles.

Combined Shipping: Available! Message us for combined invoice before payment.

SHIPPING INSURANCE

Order Type	Insurance	Shipping
High-value orders	Included	Auto-upgraded to FedEx
Standard orders	Optional	Standard shipping

What does insurance cover?

Lost packages

Significant transit damage to the sealed product

Theft during shipping

To add insurance to Standard shipping: Please message us BEFORE purchase and we will provide a quote.

DUTIES & TAXES

Tax & Duty Policy by Region:

Region	Customs Duty	Sales Tax / VAT
United States	INCLUDED	Buyer's responsibility
Canada	INCLUDED	Buyer's responsibility
All Other Countries	Buyer's responsibility	Buyer's responsibility

IMPORTANT - Tax ID Required for Certain Countries:

For buyers in Brazil, Argentina, Chile, Colombia, South Korea, Indonesia, and other countries requiring tax ID for customs clearance, please provide your Tax ID / CPF / RUT number as soon as possible after purchase. This helps us process and ship your order faster and avoid customs delays.

Please message us your Tax ID immediately after payment, or include it in the order notes.

UNBOXING RECOMMENDATION

STRONGLY RECOMMENDED: RECORD YOUR UNBOXING

Why This Matters:

Unfortunately, fraud and swap scams exist in the TCG community. To protect BOTH buyers and sellers, we strongly recommend:

Record a continuous video from the moment you receive the package

Show the sealed package before opening

Film the entire unboxing process without cuts

Clearly show the condition of all items

Keep the video saved for at least 30 days

Please Note:

In case of disputes, claims without video evidence may be difficult to verify and process. A simple unboxing video takes 2 minutes but can save hours of headache!

RETURNS

RETURN POLICY - PLEASE READ CAREFULLY

Due to the unique nature of the TCG collectibles market, our return policy varies by product:

Product Type	Return Window	Notes
Price-Stable Products	14-30 days	Standard return accepted
Price-Volatile Products	Limited	No returns for price-based reasons

Price-Stable Products (Regular Items):

Return window: 14 to 30 days depending on the product

Item must be completely unopened with original factory seal 100% intact

No signs of tampering, tears, or resealing

Price-Volatile Products (Limited/Hype Releases):

Due to significant short-term price fluctuations common in the TCG market, we do NOT accept returns based on market price changes for certain products.

However, we ALWAYS accept returns for:

Damaged products (actual damage to the sealed item, not outer packaging)

Wrong item shipped

Authenticity issues (100% refund guaranteed)

Any legitimate product defects

IMPORTANT - Check Each Listing:

Return eligibility is clearly stated in each product listing. Please check the listing details before purchasing to understand the return policy for that specific item.

Outer Packaging Damage Policy:

Our custom rigid box is designed to absorb shipping impact. Damage to outer packaging while the sealed product inside is intact is NOT valid grounds for return.

Recommendation:

We strongly recommend recording a video while opening your package as documentation in case of any disputes.

Refund Process:

Return shipping costs are the buyer's responsibility unless the item was damaged or incorrect

Refunds processed within 3 business days after we receive and inspect the returned item

Item must pass inspection confirming seal integrity

 CONTACT US & RESPONSE TIME

We're Here to Help!

Response Time	Availability
Within 24 hours	Business days (Mon-Fri)
Weekend messages	Steal Within 24 hours！！

How to reach us:

eBay Messages (preferred)

Click "Contact Seller" on any listing

Time Zone: China Standard Time (CST/UTC+8) - We typically respond during 8 AM - 12 PM CST

DISPUTE RESOLUTION

PLEASE CONTACT US BEFORE OPENING A CASE

We understand that issues can occur. Before escalating to eBay, please give us the opportunity to resolve it directly:

Step	Action	Who
Step 1	Message us describing the issue	You
Step 2	We respond within 24 hours	Us
Step 3	We investigate and propose solution (1-2 days)	Us
Step 4	Issue resolved to mutual satisfaction	Goal

Why contact us first?

Faster resolution - We can often solve issues same-day

Better outcomes - Direct communication = better solutions

Preserve relationship - We value every customer

Avoid case delays - eBay cases can take weeks

Our Commitment: We will always work in good faith to find a fair solution. Most issues are simple misunderstandings that can be resolved with a quick message!

IMPORTANT NOTES

Sealed Product Disclaimer: We are NOT responsible for contents inside sealed boxes (pull rates, card conditions, short prints, etc.). All products sold as-is from manufacturer.

Manufacturing Variance: Minor box corner wear or printing variations from factory production is normal for TCG products and not considered damage.

Pre-orders: Ship within 5 business days of official release. Dates may change per manufacturer.

Address Accuracy: Please verify your shipping address. We're not responsible for packages sent to buyer-provided incorrect addresses.

Delivery Delays: International shipping may experience customs or carrier delays beyond our control. Contact us if no tracking movement for 2+ weeks.

Regional Availability: Some products are region-specific (CN/JP/EN). Please verify language/region before purchasing.

THANK YOU

Thank you for choosing us!

As fellow TCG collectors and enthusiasts, we know how exciting it is to receive sealed products in perfect condition. We put the same care into packing your order as we would want for our own collection.

Happy collecting! May your pulls be legendary!

If you're satisfied, we'd greatly appreciate a 5-star feedback!

If anything is less than perfect, please contact us first - we'll make it right!