All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.
We stand behind the quality of all of our products. All products are Spot check before stocking and dispatching. However, sometimes mistake may slip by and the product may get damaged during the process of delivery. Please contact us and we will help you deal with it.(Due to time difference, we will get back to you within 24 hours.)
If such trouble occurs to you, please take a minute to refer to the following instruction.
If the package arrives at your location with obvious shipping damage (including broken envelop, empty package and etc), please Contact us.
If you find the item is defective after you accept the shipment, please save everything that is attached in the package, including all the documents, and contact us immediately, either through eBay message or email address.
You should clearly explain the damage to your item and the damage to the outer packaging of the product in the email. Please note that the email you send must be accompanied by detailed and clear digital photos (Outer packing, logistics number labels, products).
We will handle your feedback as soon as possible.
Buyers pay the return shipping cost in case for exchange or refund.
For replacements, please notice us within 5 days after you receiving the item.