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At Trade Hut Direct, we’re proud to be a leading online retailer for everything home, garden, and DIY.

Whether you’re a homeowner taking on your next project or a professional tradesperson looking for reliable equipment that won’t let you down, we’ve got what you need, all in one place.

We stock a wide range of top-quality tools, hardware, and home improvement essentials from the most trusted and recognised brands in the industry. From plumbing and heating to power tools and garden care, we only sell products we believe in, the kind that get the job done right, first time.

What sets us apart isn’t just our product range, it’s how we deliver it. Fast, reliable shipping. Fair prices. No fluff and a customer service team that actually cares.

Our customers have consistently rated us 5 stars for our service, speed, and reliability, something we take pride in every single day.

Whether it’s a small fix or a full-scale job, Trade Hut Direct is here to supply the tools, products, and support you need. Quickly, affordably, and with total confidence.

UK DELIVERY

We take delivery very seriously. You can find the UK delivery time for any of our products on the relevant product eBay page. These vary based on complexity of shipping, size/value of the item and the service used. These times are a guideline - however, in well over 99% of cases (and rising), we achieve or beat them.

DELIVERY PRICES

We offer free delivery throughout mainland UK and Northern Ireland. This excludes certain items that are difficult to ship and some special offers. ‘Mainland UK’ is defined by the delivery area set by our couriers - although geographically belonging to the mainland we do have to charge a delivery fee to some parts of the Scottish Highlands and other outer lying areas given the increased costs charged by couriers for despatch to these areas. We do however attempt to keep these costs to our customers as low as possible.

*Please note - this may vary for non-mainland UK addresses. You can always check the delivery cost of an order by adding items to your shopping cart on eBay.

DELIVERY METHODS

We use either Royal Mail or a courier service to deliver your items, depending on the size, weight and value of your order.

- For smaller parcels – Royal Mail

- DPD & Hermes Tracked - For large/heavy orders over 30kg – Specialist Courier

- Named day pallet delivery – For the very largest of items

If you are not in when the delivery driver calls, a card will be left with details on how you can arrange another delivery at a more convenient time, or, if you would prefer, collect from your local sorting office (for Royal Mail deliveries), or from the courier company’s office (for courier deliveries). You will receive an email from us when your order is despatched, along with any tracking information associated with your order. If you have not received this email, or wish to contact us regarding your delivery, please do this via the eBay Contact Us page.

We know that you will be pleased with your purchases from Trade Hut Direct however, there may be occasions when you will need to return items to us. If you wish to do so, please thoroughly read our returns policy below and raise a return through eBay.

ITEMS DAMAGED IN TRANSIT

If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging complete with all accessories and documentation.
ITEMS FAULTY ON ARRIVAL

If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

ITEMS FAULTY IN WARRANTY PERIOD

If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

IF YOU CHANGE YOUR MIND

If you have simply changed your mind about any item ordered, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 30 working days. This period begins after you have taken delivery of the goods. The item must not be used and must be 'as new' when returned to us. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition.

It is advised that you use a tracked postal service for your return as until the item is received by our Returns Department you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using a courier. If an item is lost on its way to us then you must raise this with the carrier.

We are a verified eBay managed payments seller, we accept; Paypal, Visa Credit, Visa Debit, Visa Electron and Mastercard are accepted as methods of payment. All transactions are in pounds sterling.

All prices quoted are inclusive of VAT. The only possible additional charge above the price quoted for the item is a carriage charge which differs dependant on the delivery service selected, we offer free delivery on orders for UK mainland* - please see our shipping page for further details around areas which attract a charge.

The VAT element of each purchase is clearly detailed on the Trade Hut Direct invoice.

IMPORT DUTY

If you order products from our eBay store for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulation for the country for which the products are destined. We will not be liable for any breach by you of any such laws.